Privacy Policy

Effective date: September 14, 2026

Coral Expeditions Costa Rica, operated by Kensof SRL, respects your privacy and is committed to handling personal information responsibly. This policy explains what information we may collect through this website, how we use it, and the choices available to you.

Information We Collect

When you request information, contact us, or make a reservation, we may collect information such as your name, email address, telephone number, WhatsApp number, preferred tour, travel dates, number and ages of participants, and other details you voluntarily provide. If a payment is arranged through a third-party provider, that provider processes the payment information under its own privacy terms.

Our website may also collect limited technical information automatically, including IP address, browser type, device information, pages visited, referral source, and cookie or similar technology data used for security, functionality, and website performance.

How We Use Personal Information

  • Respond to questions and availability requests.
  • Arrange, confirm, modify, or cancel tour reservations.
  • Provide important operational, safety, meeting-point, weather, or itinerary information.
  • Process or coordinate payments and refunds.
  • Maintain business, accounting, insurance, and legally required records.
  • Improve website content, customer service, and tour experiences.
  • Prevent fraud, abuse, and security incidents.

Legal Basis and Consent

We process personal information when it is necessary to respond to your request, provide a requested service, comply with legal obligations, protect legitimate business and security interests, or when you have given consent. Our practices are intended to follow Costa Rica’s Law No. 8968, Protection of the Person Regarding the Processing of Personal Data, and its applicable regulations.

WhatsApp, Email, and External Services

Our website contains links that allow you to contact us through WhatsApp or email. When you use these services, your information is also processed by the relevant provider under its own terms and privacy policy. We may use trusted service providers for website hosting, email, booking management, analytics, communications, payment processing, and technical support. We share only the information reasonably necessary for those services.

Cookies

This website may use essential cookies required for security and proper operation, as well as optional analytics or performance technologies. Third-party content or services may also set cookies. You can control or delete cookies through your browser settings, although disabling essential cookies may affect some website functions.

Data Retention

We retain personal information only for as long as reasonably necessary to manage inquiries and reservations, provide services, resolve disputes, meet accounting, insurance, tax, or legal requirements, and protect our legitimate interests. Information that is no longer required is deleted, anonymized, or securely archived as appropriate.

Data Security

We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

International Processing

Some service providers, including hosting, communications, analytics, or payment platforms, may process information outside Costa Rica. When this occurs, information is handled according to the provider’s safeguards, terms, and applicable law.

Your Privacy Rights

Subject to applicable law, you may request access to your personal information, ask that inaccurate information be corrected, withdraw consent where processing depends on consent, object to certain uses, or request deletion when the information is no longer legally required. We may need to verify your identity before responding.

Children’s Information

Tour reservations involving children must be made by a parent, legal guardian, or responsible adult. We do not knowingly request personal information directly from children through this website.

Links to Other Websites

Our website may link to third-party websites and services. Coral Expeditions Costa Rica is not responsible for the privacy practices or content of those external services. We encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy when our website, reservation methods, services, or legal obligations change. The revised effective date will appear at the top of this page.

Contact Us

To ask a privacy question or exercise your rights, contact Coral Expeditions Costa Rica: