Cancellation Policy

Our legal name is registered in Costa Rica as KENSOF SRL , ID 3-102899394

Refunds and modifications :

A 50% deposit is required only for tours to Corcovado National Park and Snorkeling Caño Island Tour This deposit is non-refundable and covers commissions, park entrance fees, taxes, and tour organization costs.

In the event of a cancellation by the Company, a 100% refund of the total amount paid will be issued only if the minimum number of participants required for the tour is not met. The Company also reserves the right to cancel tours due to uncontrollable natural phenomena, natural disasters, National Park restrictions, or mechanical problems with the vessels or any other uncontrollable factors preventing the tour.

For tours other than Corcovado National Park and Caño Island, the following cancellation and refund policies apply:

The deposit or total amount paid may be refunded in accordance with the refund conditions described below:

A) No Refunds:

100% of the total amount paid will be refunded if the reservation is canceled at least 3 days prior to the scheduled tour date.
50% of the total amount paid will be refunded if the reservation is canceled 2 days prior to the scheduled tour date.

B) No Refunds:

No refund will be issued if the reservation is canceled 24 hours or less before the scheduled tour

Wildlife sightings are not guaranteed, and we do not reimburse for non-observations.

Coral Expeditions Costa Rica (KENSOF SRL) is not responsible for loss, accidents, or incidents during tours. Photos on our website are copyrighted, and requests can be made through our email.

Rescheduling Policy

Clients who wish to change or reschedule their booked activities may do so subject to availability. The Company will make every effort to accommodate the requested changes; however, rescheduling is only possible if space is available in the National Parks to be visited and the vessels required for the tour are available on the requested date.

Please note that additional fees may apply when rescheduling a tour, particularly for National Park entrance permits and other non-refundable reservations or services that must be rebooked.

Responsibility:

Coral Expeditions Costa Rica, represented by KENSOF SRL , ID 3-102899394 its owners, associates, agents, and employees, disclaim any responsibility for injuries, theft, or failure of any means directly or indirectly caused by any tour in Costa Rica.

We are not responsible for civil disturbances, government restrictions, changes by third-party service providers, or damages related to other services affecting your reservation. Changes to the itinerary can be made for comfort and well-being, with negotiations agreed uponin writing. The safety of luggage and belongings is the client’s responsibility, although our company ensures client safety in our facilities.

Medical and Health Service:

Clients with health conditions or disabilities should inform our staff in advance. During activities, a first aid kit is available, but clients must be aware that our staff is not a doctor. Private medical assistance can be arranged at the client’s expense.

Insurance:

We have a basic insurance policy covering civil liability and direct damage provided by the National Insurance Institute.Clients wanting additional coverage can obtain it in their country or in Costa Rica and add the document to the disclaimer.